Need a hand?
Email support@xeraxoncare.co.uk. We aim to reply within two working days.
It helps to include your device model, iOS or Android version, and the app version (Settings → About).
Getting started
Do I need an account?
No. Valutri has no sign-up and no login. Your profile lives on your device.
How do I set up my food guide?
Open the app and complete the short onboarding: your wellbeing goal, any dietary preferences, and any allergens. Valutri then generates a monthly food guide showing what to favour and what to ease off, with the strength of evidence behind each suggestion.
How do I scan a meal?
Tap Scan and point your camera at your food, or choose an existing photo from your library. Valutri tells you how well the meal fits your current goal. It doesn’t count calories or give a health score.
How do I change my goal or dietary details?
Settings → Your profile. Your next food guide will reflect the change.
Your subscription
Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
What’s free?
Every month you get one food guide, 15 meal scans, and 5 Coach messages.
What does Premium include?
Unlimited food guides, unlimited scans, and unlimited Coach conversations.
How do I cancel?
Cancelling is handled by the store, not by us. On iPhone, open the Settings app on your iPhone → tap your name → Subscriptions → Valutri → Cancel Subscription. On Android, open the Google Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → Valutri → Cancel subscription. You keep access until the end of the period you’ve already paid for.
I’ve paid but Premium isn’t showing
Open Valutri, go to the upgrade screen, and tap Restore purchases. If it still doesn’t unlock, make sure you’re signed in to the same Apple Account or Google account you purchased with, then email us.
Can I get a refund?
Refunds are handled by the store you bought from. For the App Store, visit reportaproblem.apple.com, sign in, and choose the purchase. For Google Play, request a refund from your Google Play order history. Email us too if something went wrong on our side. We’d like to know.
I changed my mind about monthly vs yearly
Switch plans in the same subscriptions screen on Apple or Google Play. The store handles any proration.
Your data and privacy
Where is my information kept?
Your profile, food-guide history, scan history, and Coach conversations are stored on your device. They are not held in an account on our servers.
What leaves my device?
Only what’s needed to generate a result: the details behind a food guide, the photo you scan, or your recent Coach messages. These go to our backend, which forwards them to Anthropic’s Claude API to generate the response. We don’t store that content. See the privacy policy for the full detail, including how long Anthropic retains API data as our processor.
How do I export or delete my data?
Settings → Privacy & info. You can export everything as a PDF, clear individual histories, or erase all app data. Erasing is immediate and can’t be undone.
What does Coach remember?
A short rolling summary of recent context. View or clear it any time from Settings → What Coach remembers.
Common questions
A scan didn’t work
Check your internet connection and that Valutri has camera access (iOS Settings → Valutri → Camera, or Android Settings → Apps → Valutri → Permissions). Good, even lighting and a clear view of the whole plate give the best result. If scans keep failing, email us.
My food guide didn’t generate
Generation takes a few seconds and needs a connection. If it times out, try again. On the free plan you get one guide per month; if you’ve already used it, the screen will say so.
I’m not getting Coach check-ins
Check-ins are optional and off until you enable them. Turn them on in Settings → Coach, and allow notifications when asked (or in your phone’s settings under Valutri → Notifications). Reminders are scheduled by your phone, so they arrive even with the app closed.
Is Valutri on Android?
Yes. Valutri is available on both the App Store and Google Play.
What languages does Valutri support?
English and French.
Wellbeing and safety
Valutri provides general wellbeing information, not medical advice. It is not a substitute for a doctor, dietitian, or other qualified professional. Always consult a healthcare professional before making significant dietary changes, especially if you have a health condition, take medication, are pregnant, or have a history of disordered eating.
Valutri is designed to be gentle: it measures your consistency, never your outcomes, and one meal is only ever one meal. If a stricter approach to food isn’t right for you, Settings has a supportive mode that softens Coach and lets you hide the scanner entirely.
If your relationship with food is difficult right now
Beat is the UK’s eating-disorder charity and can help: beateatingdisorders.org.uk
England Helpline: 0808 801 0677, free, 3pm to 8pm, Monday to Friday. Scotland, Wales and Northern Ireland have their own numbers on Beat’s website.
If you are in immediate distress or crisis, please contact your GP, call 111, or call the Samaritans free on 116 123, at any hour.
Valutri is made by Xeraxon Care. Contact: support@xeraxoncare.co.uk